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Physicians Quality Care, an urgent care center at 2075 Pleasant Plains Extended, is open from 7 a.m. to 11 p.m. daily, including weekends.


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A unique twist to urgent care, wellness

Dr. Melanie Hoppers, center, teaches a class on healthy eating and weight loss.

With patients sitting in chairs around her, Dr. Melanie Hoppers begins a session on one of her favorite topics: losing weight the right way. As she goes through a series of slides on her laptop, there's the background sound of other people exercising on the machines around them.

Dr. Hoppers, a primary care physician at Physicians Quality Care, is teaching a wellness program at Boomers, a fitness center connected to the clinic. She sees her class and what is offered at Boomers as a continuum of what she tells her patients in the clinic. "I talk to them about diet and exercise at the clinic; then they can put it to practice at Boomers. I really like to see my patients at Boomers. I can walk through the fitness center and ask patients how they're doing. I like having that contact with my patients."

"Our goal," explained her husband Dr. Jimmy Hoppers, "is to cater to an individual's needs from a health and wellness standpoint."

A different urgent care center
That's why three years ago this August 18, the Hoppers opened a new urgent care center in Jackson with a unique twist. Focused on the patient, the Hoppers not only wanted the patient to get quality medical care, but also to feel good about the experience.

Physicians Quality Care is open from 7 a.m. to 11 p.m. seven days a week. If the clinic is busy, the patient can relax in the library, which has 50 different periodicals; use a laptop computer; watch a movie in the theater; and enjoy free snacks, individually brewed coffee, hot chocolate and even Slushies. Children have their own play area, which even includes a submarine ride. If the patient wants to run errands instead during the wait to be seen, the clinic will text the patient's cell phone when it's time to come back to the clinic.

"It's like a FastPass at Disney World," says Dr. Jimmy, who spends much of his time running the clinic.

No appointment is necessary to be seen at the clinic, but appointments are accepted for several types of visits, including women's health checkups, cosmetic treatments and seeing Dr. Melanie.

"The design of the clinic itself helps us meet our goal of creating an environment that immediately tells the patient that we value their business and that we take the responsibility of providing quality medical care seriously," said Dr. Jimmy.

Boomers, a fitness center
Two other components of the Physicians Quality Care module are Boomers, a fitness center, and a thriving occupational medicine program.

From day one, the Hoppers have watched the number of patients they see each month at the clinic grow. They've added services, such as physical therapy, stress testing and cosmetic procedures.

"When Melanie and I were building the clinic, we were busy taking our parents to different physicians," said Dr. Jimmy. "Trying to navigate the medical system was a nightmare, and we understand how it works. That's why we want to help patients navigate the system and take the stress out of a person's healthcare. If we can easily offer a service here, we'll do it."

Boomers is filled with state-of-the-art exercise equipment. A patient's fitness program, which can include multiple workouts, is programmed to a SmartKey® that is inserted in each piece of equipment as the patient exercises, explained Josh Cumpton, director of medical fitness. The programmed data in the key has all of the pertinent information about the fitness program; it also keeps track of how much exercise the patient does on each machine.

One of the latest investments at Boomers is a machine that more accurately measures an individual's metabolic rate and caloric needs. Not everyone burns calories the same way, said Dr. Melanie. The metabolic machine, she says, is another example of catering to the patient's individuality. "When it comes to burning calories, one size doesn't fit all," she says. "This gives us a more precise measurement of how many calories you need to eat to burn a certain number of pounds."

It's clear the Hoppers are excited about what they offer the community. Says Dr. Jimmy, "wellness and urgent care are not two separate entities; we see them as a continuum of meeting a patient's total health needs."